Director of Operations H/F

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  • Director of Operations H/F
  • Emplois :Director of Operations H/F
  • Publié le :17 Fév 2020
  • Localisation :Roissy Charles De Gaulle Airport

Contexte

Our client is a 4* hotel, one of the most recognized names in the industry, located in Roissy CDG Airport.

As Director of Operations, you are responsible for managing all the Operational areas of the hotel, and will report directly to the General Manager. 

Mission & Responsabilités

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the HOD team

Profil

  • To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
  • Previous experience as a F&B Director/Director of Operations / Hotel Manager.
  • Strong Food and Beverage Management background.
  • Strong commercial acumen, ability to work closely with Revenue and Finance Teams.
  • Manage key property issues (capital projects, productivity, customer service)
  • Manage budgets, revenue proposals and forecasting results
  • Proven ability to drive and safeguard strong service & quality delivery
  • Able to execute strategic plans, while championing guest satisfaction, employee engagement & positive fiscal results
  • Will provide effective leadership to all Team Members
  • Great relationship builder and able to manage a wide range of stakeholders
  • Good understanding of volume conference business
  • Fluency in both French and English is required